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2019 Customer Service Workshop
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 Export to Your Calendar 3/13/2019
When: Wednesday, Mar 13, 2019
Check in starts at 8:00 AM. Workshop starts at 8:30 AM
Where: Map this event »
GAWP HQ
1655 Enterprise Way
Marietta, Georgia  30067
United States
Contact: Susana Lanier
770-618-8690


Online registration is available until: 3/11/2019
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WOWING Your Internal and External Customers

A workshop designed for employees at all levels of water and sewer utilities. Managers and supervisors, customer service, call center and field staff personnel will benefit from these topics

 Click HERE to download a copy of the program.

Agenda

7:30 - 8:30 AM        Workshop Registration and Breakfast

8:30 - 9:00 AM        Welcome

9:00 - 10:00 AM      How To Deal with Difficult and Irate Customers

10:00 - 10:15 AM    Break

10:15 - 11:30 AM    The Importance of Internal Customer Service in Order to Deliver Great External Customer Service

11:30 - 12:00 AM    Door Prizes

12:00 - 1:00 PM      Lunch & Networking

1:00 - 2:30 PM        Breakout Sessions

-Communications Between Managers and Staff

-Building Team Morale

-Education Opportunities for Customer Service Personnel

2:30 - 2:45 PM        Break

2:45 - 3:30 PM        Breakout Sessions

-How to Progress in the Water Profession

-What is the Perspective of Our Customers and How they Perceive us in the Industry

-How to Deal with Delinquent Accounts

3:30 - 4:00 PM        Q&A and Closing Remarks

 

4 Recertification points provided for participation

**Continental Breakfast and Lunch provided

Need to transfer a registration to another person?

 


Click HERE for a list of hotels convenient to GAWP

 

 

Only employees of GAWP Corporate & Utility Members will be permitted to request invoicing. All cancellations must be received in writing on company letterhead 2 weeks prior to the date of the class. After the 2 week deadline, you are no longer eligible for refunds but substitutions are welcome. No refunds for those who register and fail to attend.