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2018 Customer Service Workshop
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3/14/2018
When: Wednesday, Mar 14, 2018
Where: GAWP HQ
1655 Enterprise Way
Marietta, Georgia  30067
United States
Contact: Susana Lanier
770-618-8690


Online registration is closed.
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BEYOND THE CALL…Positive Words, Excellent Service

A workshop designed for employees at all levels of water and sewer utilities. Managers and supervisors, customer service, call center and field staff personnel will benefit from these topics

You may register online or by completing the Printable Registration Form

Agenda

7:30 - 8:30 AM        Workshop Registration and Continental Breakfast

8:30 - 9:00 AM        Welcome - Becky Butts, Committee Chair & Teresa Jacobs, Committee Co-Chair

9:00 - 10:00 AM      Large Meter Analytics - David Mackie, Chief Executive Officer and Andrew Kodis, V.P. of Sales & Business Development, Olea Edge analytics

10:00 - 10:15 AM    Break

10:15 - 11:00 AM    How Customer Service is Different with Field Services Personnel - Wole Ralph, Director of Field Operations,City of Atlanta

11:00 - 11:45 AM    This is Your Profession! - Kathy Nguyen, Senior Project Manager, Cobb County Water System

11:45 - 1:00 PM      Lunch & Networking

1:00 - 1:45 PM        Explaining the Water Quality Report - William Kent, Manager of Environmental Compliance and Water Quality Management, Columbus Water Works

1:45 - 2:30 PM       Water Loss Program - Amber Whisner, Billing Clerk, City of Dallas

2:30 - 2:45 PM        Break

2:45 - 3:30 PM        Sometimes You Just Gotta Laugh! - Kathy Nguyen, Senior Project Manager, Cobb County Water System

3:30 - 4:00 PM        Presentation of Certificates and Closing Remarks

 

4 Recertification points provided for participation

**Continental Breakfast and Lunch provided

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Only employees of GAWP Corporate & Utility Members will be permitted to request invoicing. All cancellations must be received in writing on company letterhead 2 weeks prior to the date of the class. After the 2 week deadline, you are no longer eligible for refunds but substitutions are welcome. No refunds for those who register and fail to attend.