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2014 Customer Service Workshop
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When: Tuesday, May 13, 2014
Where: Gwinnett County Department of Water Resources Central Facility
684 Winder Hwy
Lawrenceville, Georgia  30045
United States
Contact: Lyssa Nunn

Online registration is closed.
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You may register online or by completing the Printable Registration Form

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8:00 AM - 4:00 PM

  • Registration Opens 8:00 AM
  • 8:30 AM Welcome 
  • Ice Breaker (Lisa Robbins-Gwinnett County)
  • Ethics in the Workplace
  • Managing Customer Interactions (Sue Simmons-Clayton County Water Authority)
  • Professionalism, Telephone & Email Etiquette (Nicole Brantley-City of Savannah)
  • Tips to overcome Stress & Burnout (Alisha Voutas- Gwinnett County)
  • Effective Media Relations (Kathy Nguyen-Cobb County Water System)

**Donuts & Coffee and Lunch will be provided. 

The Customer Service Workshop is free to GAWP Utility Leadership Patrons: Augusta Utilities, Athens-Clarke County, Bartow County, Carroll County Water Authority, Cherokee County, City of Atlanta, City of Carrollton, City of Gainesville, City of Marietta BLW, City of Rome, City of Roswell, City of Savannah, City of Winder, Clayton County Water Authority, Columbus Water Works, Coweta County WSA, Dalton Utilities, Dekalb County, Douglasville-Douglas County WSA, Etowah Water & Sewer Authority, Forsyth County, Fulton County, Gwinnett County, Henry County WSA, Macon Water Authority, Newton County, and Peachtree City.

Only employees of GAWP Corporate & Utility Members will be permitted to request invoicing. All cancellations must be received in writing on company letterhead 2 weeks prior to the date of the class. After the 2 week deadline, you are no longer eligible for refunds but substitutions and/or transfers to other events are welcome. No refunds for those who register and fail to attend.